Privacy Policy

Welcome to this website, which is owned and operated by Symansis NZ Ltd ('Symansis'). We are committed to protecting the privacy of all individuals we deal with. Our Privacy Policy sets out how we collect, use, keep secure and disclose personal information. Your use of this website is subject to this Privacy Policy, which you are welcome to print or download at any time. Our policy enables you to find out what information we hold about you and correct that information if it is wrong. Generally, visitors to this website remain anonymous, however, some uses of this website may require registration. Whenever you submit information to us through this website, you are agreeing to the collection, use, storing and disclosure of that information by us in accordance with this Privacy Policy. If you are under 18, please do not enter any information on this website.

Please note that this policy may be updated or revised from time to time, but such revisions will not affect information provided by you prior to the effective date of the revision unless you consent otherwise. We encourage and value your feedback. Should you have any questions or comments about our Privacy Policy, please contact us at [email protected].

How we collect information about you: 
In the course of your relationship with us, we may collect and retain personal information (such as your name, organisation, address, phone number, fax number, email address, billing information, transaction and credit card information) to enable you to order our products or services, make requests, or register for customised communications programs. In addition, we may ask you to provide information regarding your personal or professional interests, demographics, experience with our products and contact preferences in order to tailor our subsequent communications to you and improve our products and services. Information may be collected through this website or other means. The collected information may be combined by us.

Other non-personal information is collected by us as you use this website, for example, your internet service provider, the browser version you use, your Internet Protocol (IP) address, IP ports, date/time, the URL of the site you just came from, size of data transferred, pages you visit, and other "clickstream" data. This information assists us to analyse web traffic and improve your site navigation experience. Sometimes, we may use "cookies" to collect such non-personally identifiable information. A "cookie" is information either temporarily or permanently stored in a file on your computer. You can set your web browser (such as Microsoft Internet Explorer or Netscape Navigator) to notify you of cookie placement requests, ask for permission to accept them or completely reject cookies. However, denying cookies may limit your use of some convenience features at this website, such as

  • automated log-in process for previously registered customers. This insures that you will be accurately identified and linked with your registration data; 
  • internet shopping of our products; 
  • tailored operation to your needs and tastes; 
  • ensuring that you are not surveyed multiple times during your visit(s) to our website.

We believe that the benefit our website visitors gain from the use of cookies is worthwhile.

How we use information about you: 
Symansis uses your personal information to better understand your preferences and needs in order to provide you with better service. In particular, we use your personal information to assist you complete a transaction, to inform you about your order (such as order confirmations, shipping notifications etc), provide updates on service and benefits, and to personalise our web sites and communications with you. Credit card numbers are used only for payment processing and are not retained for other purposes. From time to time, we may also use your information to contact you for market research or to provide you with most recent product and service information we think would be of particular interest, or for other purposes identified to you. Please note that the information may be used in jurisdiction where the privacy laws may be different or less protective than those of your home jurisdiction.

How information may be disclosed and how it is protected: 
Symansis does not sell, rent, lease or provide your personal information to other entities. Unless we have your permission or are required by law, we only share your personal information with other Symansis entities, assigns or business partners who are acting on our behalf for the uses described above. Such Symansis entities and business partners are required to treat the information in accordance with this Privacy Policy and are bound by the appropriate confidentiality agreements.

While we may store any information collected indefinitely, Symansis considers confidentiality of information to be of utmost importance. To prevent unauthorised access or disclosure, maintain data accuracy, and ensure the appropriate use of personal information, we take all reasonable online and offline security measures to safeguard it. For example, our staff are trained on this Policy and we regularly review procedures to ensure that this Policy is followed. In addition, all web pages transmitting personal or financial information are encrypted from your client PC to our servers using the standard known as SSL (Secure Sockets Layer). Beyond the SSL barrier your data is protected once it reaches our network through the use of secure multi-tiered firewalls. Portions of your data may also be encrypted on our storage server for additional security. However, since no system is 100% secure or error-free, you should exercise due care to safeguard any passwords, ID numbers, or other special access features associated with your use of this website.

Access to information you provide: 
Symansis strives to keep your personal information accurate, up-to-date and complete. You may at any time request access to a summary of the information you provided at website registration, and request corrections or updates to that information. We will respond promptly to such requests. However, in order to protect your privacy and security, we will take reasonable steps to verify your identity before granting you access or enabling you to make corrections. To access your personal information, return to the web page where you originally entered it and follow the instructions on that web page. If you cannot access your information on the web page, please send your request to [email protected].

If you do not wish to receive certain communications from us, or our affiliates or representatives, you may inform us that you no longer wish to receive such communications. We will comply with such requests unless such communications are necessary for the administration of your account, required by law, or necessary to protect our rights.

"hcx" and "human proteins, human source" are being used as trade marks by Symansis Pty Ltd   |   © 2014 Symansis Pty Ltd  |   Website by Joe Bunting